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New Reviewer

I have no proof that’s I paid for my ticket

Because I paid for tickets on Friday and haven't emailed an Itinerary and I have a 1215 ride from Seattle to Portland
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ID
#2489812 Review #2489812 is a subjective opinion of poster.
Location
Renton, Washington
New Reviewer

Bus bus often a good deal.

Bus driver of 11:45 bus out of DC was out of line mouthing off on me and made me quite upset. Bus was already late. Picked up quite a few passengers in Baltimore. One of the last persons getting on was a woman carrying a great big laundry size bag full to the brim or equivalent of a weekender suitcase. Driver told woman her bag was too big to bring on the bus and it should be placed with luggage. She ignored him and continued walking up and down bus to get a seat or sit next to someone, but wasn't able to. As it turns out, there were many empty seats and apparently nobody who was settled in would move or make room for her. That bag she had needed a seat all by itself. So she came back to front of bus and me. I was sitting next to window on seat behind the driver. It was already a tight fit. I weigh 200 lbs, was sitting sideways to give my feet and legs a little more space. I wasn't especially comfortable in the seat as it was, but I like being able to see much of the road ahead. I'm also 70 yrs old. My vision is not 20/20 for sure. Woman asked me if she could sit in space where I was. I had only a pocketbook and small paper bag there. I simply told woman that it was a tight squeeze. She didn't care. She had to have her way. I repeated that it was already tight. Then the bus driver started chastising me saying "as long as woman had a paid ticket she could sit anywhere she wanted and had a right to the seat and on and on. I explained that I never said she couldn't sit there but let her know it wouldn't be good. He went on to say how he was in charge and controlled the bus and a bunch of other nonsense remarks loud enough for everyone on the bus to hear, bit insisted he wasn't going to argue with me. I said she could sit there and I'd move. Asked if there were any other seats. Apparently the driver didn't know and didn't care and had no interest in what would be very uncomfortable for me. He said she was a small person. She was an adult and her bag took up the space of another adult and with me it would be like stuffed into a box. I'm sure I weigh more than the driver and wonder if he'd want to be unnecessarily squished like that for four hours! Please ask. So I got up, by the way I have sciatica, osteoarthritis and rheumatoid arthritis, getting in and out of seats isn't fun. The woman who the driver stuck up for was a young woman. I didn't have trouble finding a seat although not to me liking. Most passengers weren't budging but one young woman quickly moved over. I went down to see how the space was being used afterwards. A small thin woman gave up her seat on other side to accommodate the great big bag. She then moved over to where I had been. Please note that I have been riding Bolt since you came to NYC and I always visit my only grown child, daughter, in DC. I'm was very upset. Very annoyed. And very disappointed in Bolt Bus employee service. Needless to say, very dissatisfied. I hope this matter is looked into. I hope there is some remedy. I'd appreciate a phone call also. 973-337-****
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ID
#1718810 Review #1718810 is a subjective opinion of poster.
Service
Boltbus Vehicle Driver
Pros
  • Convenience
  • Convenient
Cons
  • Bus driver
  • Customer service department
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
New Reviewer

Price estimation

Please the same issue with yesterday’s ride the amount placed on the assumed rate is different from the money paid and so unfortunately I paid 800 naija yesterday the ride history jotted down 600 same as today despite the promo written down I paid 1200 instead of the 600 to 800 and still the ride history jotted down again 1000. This is very poor and as a child how do I start explaining to my parents that I paid more than that when the ride history will not even be able to back up my truth please do something about it as it could cause more scandal from another end.
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ID
#1628930 Review #1628930 is a subjective opinion of poster.
Location
Lagos, Lagos
Reason of review
Poor customer service

Never Again

Booked a $20 trip from Tacoma to Seattle at 4:40 pm loading at 510 Pullayup (the Greyhound Station). Arrived on site at 4:25 pm. No bus. At 5:10 pm called customer service. I was told- there was a bus 1.5 hours south, or the bus broke down, or the driver did not show up for work. Next chance was 10:40 that night. I knew about the “no” refund policy but asked for waiver since I did nothing wrong. Told to submit an email for consideration. Walked 150 yards to the Sound Transit Terminal and paid $3.75 on my Orcas Card. Arriving in Seattle now (35) minutes. Looks like Bolt needs to go out of business. Lesson learned - Never Again.
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ID
#1555900 Review #1555900 is a subjective opinion of poster.
Service
Boltbus Bus Ticket Booking

Miserable ride Again

No electricity for electronics, Air Conditioning not working. 3 hour ride!!! 80 degrees outside!!! Drive said nothing until we were away from Station. I should have waited for the Greyhound!
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ID
#1537813 Review #1537813 is a subjective opinion of poster.
New Reviewer

I would like change the date of ticket

i would like to change of my ticket for tomorrow afternoon
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ID
#1507834 Review #1507834 is a subjective opinion of poster.
Location
Newark, New Jersey
New Reviewer
The new website upgrade is horrible, instead of making it more user friendly, they made it worse for daily commuters. Before a commuter was able to book multiple tickets and pay 1 transaction fee, now we can only book 1 round trip, 2 tickets, and pay a transaction fee...
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ID
#1468105 Review #1468105 is a subjective opinion of poster.
Cons
  • Booking department
  • Late arrival
  • Website
Reason of review
Poor customer service
Loss
$100
Preferred solution
Change back the website/system to it's predecessor or allow booking multiple tickets in 1 transaction and remove the transaction fee like you used to have it when redeeming rewards
There is absolutely no reason a bus that leaves NYC at 9am shouldn't be able to make it to Greenbelt, MD at 1:15. The bus i was on didn't leave Baltimore until 1 o'clock. That is just plain bad service. If you know that it's going to take longer, then you shouldn't be...
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ID
#1430162 Review #1430162 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Boltbus Bus Service

Idiot driver

The driver of the bus on Sunday, November 4th 2018 from NYC to Boston.. complete idiot and arrogant moron. Pushing other cars over the line, chasing my rear bumper like crazy.. using high beams just because he can! People inside the bus for sure were very safe during those maneuvers, that idiot should not operate wheel barrel not to mention he/she for sure should be checked by some mental institution for such angry behavior. What a shame!!
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ID
#1394271 Review #1394271 is a subjective opinion of poster.
Location
Providence, Rhode Island
Service
Boltbus Vehicle Driver
New Reviewer

Booked wrong date,booked 14th instead of 15th oct

it just happened maybe 10 minutes ago..tried contacting keep saying they're closed
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ID
#1381210 Review #1381210 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Left phone

Left phone on bus i called customer service and they said i have to use my email and i have no phone i asked for another way he said NO that was the only way and disconnected the call
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ID
#1334425 Review #1334425 is a subjective opinion of poster.

Terrible

Unprofessional drivers so much swerving I thought I was on a boat *** policies about tickets being exchanged when they are the ones late.
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ID
#1325175 Review #1325175 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Catch Mega Bus or any other transportation Last few time

The last few times I’ve used BoltBus. I have been faced with disrespectful drivers and bad customer service. I had a driver be 45 minutes late, another driver who close the door right in my face, looked me dead in the eye and pulled off. Customer service rep tell me to deal with Angry . This is the only company that doesn’t have any supervisors or managers on site. They refuse to give good customer service. Angry
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ID
#1324221 Review #1324221 is a subjective opinion of poster.
New Reviewer

Dangerous driving

Heading south on i5 just south of Chehalis Washington - Sunday July 29 about 4:30pm - watched driver of bus #0889 turn on signal and abruptly move from center to left lane cutting off driver. A few minutes later he did the same thing to me. His driving philosophy - if you put on turn signal you can change lanes regardless if a car is in the lane you want. Tried calling cust. service but got no answer
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ID
#1316243 Review #1316243 is a subjective opinion of poster.
Service
Boltbus Vehicle Driver
New Reviewer

Boltbus cut me off and some others

Boltbus cut me off and some others
Boltbus cut me off and some others
Boltbus cut me off and some others
Today at 5.30pm in Philadelphia a Boltbus cut me off and brushed my car. The driver then cut off another driver and then preceded to go through a red light. The driver was driving extremely recklessly.
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ID
#1306279 Review #1306279 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Boltbus Vehicle Driver

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