Deon R Pxo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hazel Crest, Illinois

Please cancel subscription

Because i need some answers about the charge on my credit card if they have to subscriptions one for $9 and I believe the other one for I'm not really sure what that was but I was charged $15 someone needs to explain
View full review
Loss:
$17

Preferred solution: Full refund

Ephraim D Exg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bala Cynwyd, Pennsylvania

Faulty server at Bolt Bus

I tried to make reservations on Bolt Bus. The server at Bolt Bus kept freezing and changing reservations. I have been charged for two trips that were booked by the faulty server. I will not be traveling with Bolt Bus!!! Please issue refunds to my credit card.
View full review
Anonymous
map-marker The Bronx, New York

Bus never came and I paid

I paid for my bus ticket to Philadelphia Pa and the bud never came I was there 30 mins before the bud was suppose to pull off how do I get back my payment because this is the second time this happen to me and it a not fair that it happen ..
View full review

User's recommendation: Don’t take this Bus

Rolando Egx
map-marker Renton, Washington

I have no proof that’s I paid for my ticket

Because I paid for tickets on Friday and haven't emailed an Itinerary and I have a 1215 ride from Seattle to Portland
View full review
Anonymous
map-marker Lagos, Lagos

My account number as blocked

Please after the issue with ur driver which I think he reported me first before I did,only for me to try using bolt and discovered I was blocked..hoe can bolt unblock me,cuz these drivers are making you guyz loose customers
View full review
Libbi Mrx

Bus bus often a good deal.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bus driver of 11:45 bus out of DC was out of line mouthing off on me and made me quite upset. Bus was already late. Picked up quite a few passengers in Baltimore. One of the last persons getting on was a woman carrying a great big laundry size bag full to the brim or equivalent of a weekender suitcase. Driver told woman her bag was too big to bring on the bus and it should be placed with luggage. She ignored him and continued walking up and down bus to get a seat or sit next to someone, but wasn't able to. As it turns out, there were many empty seats and apparently nobody who was settled in would move or make room for her. That bag she had needed a seat all by itself. So she came back to front of bus and me. I was sitting next to window on seat behind the driver. It was already a tight fit. I weigh 200 lbs, was sitting sideways to give my feet and legs a little more space. I wasn't especially comfortable in the seat as it was, but I like being able to see much of the road ahead. I'm also 70 yrs old. My vision is not 20/20 for sure. Woman asked me if she could sit in space where I was. I had only a pocketbook and small paper bag there. I simply told woman that it was a tight squeeze. She didn't care. She had to have her way. I repeated that it was already tight. Then the bus driver started chastising me saying "as long as woman had a paid ticket she could sit anywhere she wanted and had a right to the seat and on and on. I explained that I never said she couldn't sit there but let her know it wouldn't be good. He went on to say how he was in charge and controlled the bus and a bunch of other nonsense remarks loud enough for everyone on the bus to hear, bit insisted he wasn't going to argue with me. I said she could sit there and I'd move. Asked if there were any other seats. Apparently the driver didn't know and didn't care and had no interest in what would be very uncomfortable for me. He said she was a small person. She was an adult and her bag took up the space of another adult and with me it would be like stuffed into a box. I'm sure I weigh more than the driver and wonder if he'd want to be unnecessarily squished like that for four hours! Please ask. So I got up, by the way I have sciatica, osteoarthritis and rheumatoid arthritis, getting in and out of seats isn't fun. The woman who the driver stuck up for was a young woman. I didn't have trouble finding a seat although not to me liking. Most passengers weren't budging but one young woman quickly moved over. I went down to see how the space was being used afterwards. A small thin woman gave up her seat on other side to accommodate the great big bag. She then moved over to where I had been. Please note that I have been riding Bolt since you came to NYC and I always visit my only grown child, daughter, in DC. I'm was very upset. Very annoyed. And very disappointed in Bolt Bus employee service. Needless to say, very dissatisfied. I hope this matter is looked into. I hope there is some remedy. I'd appreciate a phone call also. 973-337-****
View full review
Loss:
$30
Pros:
  • Convenience
  • Convenient
Cons:
  • Bus driver
  • Customer service department
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Never Again

Booked a $20 trip from Tacoma to Seattle at 4:40 pm loading at 510 Pullayup (the Greyhound Station). Arrived on site at 4:25 pm. No bus. At 5:10 pm called customer service. I was told- there was a bus 1.5 hours south, or the bus broke down, or the driver did not show up for work. Next chance was 10:40 that night. I knew about the “no” refund policy but asked for waiver since I did nothing wrong. Told to submit an email for consideration. Walked 150 yards to the Sound Transit Terminal and paid $3.75 on my Orcas Card. Arriving in Seattle now (35) minutes. Looks like Bolt needs to go out of business. Lesson learned - Never Again.
View full review
Anonymous

Miserable ride Again

No electricity for electronics, Air Conditioning not working. 3 hour ride!!! 80 degrees outside!!! Drive said nothing until we were away from Station. I should have waited for the Greyhound!
View full review
Rashun Kax
map-marker Newark, New Jersey

I would like change the date of ticket

i would like to change of my ticket for tomorrow afternoon
View full review
Dianne Uup

Website Upgrade Sucks

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The new website upgrade is horrible, instead of making it more user friendly, they made it worse for daily commuters. Before a commuter was able to book multiple tickets and pay 1 transaction fee, now we can only book 1 round trip, 2 tickets, and pay a transaction fee each time.

Not only does it take 5x as long to book tickets for a week - month. We are charged 5x more in transaction fees.

This is not a good upgrade for the commuter and I wouldn't suggest this bus company for anyone that has to commute to NYC.

It's really sad because what set out to be a great alternative to expensive commuting has just become another expense commuting bus service. I do not recommend this bus at all, I would suggest you take the train or go to Greyhound where they have way more options for the same amount of money.

View full review
Loss:
$100
Cons:
  • Website
  • Booking department
  • Unprofessional staff
Reason of review:
Poor customer service

Preferred solution: Change back the website/system to it's predecessor or allow booking multiple tickets in 1 transaction and remove the transaction fee like you used to have it when redeeming rewards

Alexxus Nng
map-marker Lagos, Lagos

Price estimation

Please the same issue with yesterday’s ride the amount placed on the assumed rate is different from the money paid and so unfortunately I paid 800 naija yesterday the ride history jotted down 600 same as today despite the promo written down I paid 1200 instead of the 600 to 800 and still the ride history jotted down again 1000. This is very poor and as a child how do I start explaining to my parents that I paid more than that when the ride history will not even be able to back up my truth please do something about it as it could cause more scandal from another end.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Washington, District Of Columbia

Terrible service again

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

There is absolutely no reason a bus that leaves NYC at 9am shouldn't be able to make it to Greenbelt, MD at 1:15. The bus i was on didn't leave Baltimore until 1 o'clock.

That is just plain bad service. If you know that it's going to take longer, then you shouldn't be advertising the ride as taking 4 hours and fifteen minutes.

The drivers showed no urgency to get us where we needed to be on time and, even though we were late, and we sat around in Baltimore while they talked to each other.

Also, are Bolt Bus drivers not allowed to use a GPS?

Because there have been multiple times where i have looked up the fastest route and the bus driver has not taken it. To me that is backwards and needs to be corrected.

View full review
NIK P
map-marker Philadelphia, Pennsylvania

Boltbus cut me off and some others

Boltbus cut me off and some others
Boltbus cut me off and some others - Image 2
Boltbus cut me off and some others - Image 3
Today at 5.30pm in Philadelphia a Boltbus cut me off and brushed my car. The driver then cut off another driver and then preceded to go through a red light. The driver was driving extremely recklessly.
View full review
Anonymous
map-marker Providence, Rhode Island

Idiot driver

The driver of the bus on Sunday, November 4th 2018 from NYC to Boston.. complete idiot and arrogant moron. Pushing other cars over the line, chasing my rear bumper like crazy.. using high beams just because he can! People inside the bus for sure were very safe during those maneuvers, that idiot should not operate wheel barrel not to mention he/she for sure should be checked by some mental institution for such angry behavior. What a shame!!
View full review
Cal Twr
map-marker Los Angeles, California

Booked wrong date,booked 14th instead of 15th oct

it just happened maybe 10 minutes ago..tried contacting keep saying they're closed
View full review
Mukesh Sgh

Bad experience

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
BoltBus - Bad experience
I am travelling from Newark to washington dc...I felt that the drive was not smooth...There ware sudden breaking and jerk breaking...Also honking...I fell down due to sudden and jerk breaking ...While using washroom My name is mukesh I am an Indian ...Visiting us on visitor visa
View full review
Reason of review:
Bad quality

About

Related Companies

FirstGroup, Peter Pan Bus Lines, First Transit, Great Western Railway, TransPennine Express

Summary

BoltBus is a bus transportation company which is headquarter in Dallas, TX. The company is presented to be a low-cost carrier that's why it is known to be popular among youngsters and low or middle-class travelers. The company serves destinations which are ranging from Northeast to Northwest. BoltBus is owned by Greyhound Lines, Inc. BoltBus tickets are presented as cheap ones. Customers have possibility to pre-book tickets for $10-$20. The Fleet of the BoltBus includes 103 units. It features modern coaches which are equipped with Wi-Fi and other amenities, leather seats and seat belts.

BoltBus reviews and complaints

BoltBus is ranked 27 out of 136 in Buses category

Brands Related to BoltBus

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article