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This is the second time I have witnessed/experienced a problem with Bolt Bus. Women passengers are bullied by drivers and treated disrespectfully. Drivers change routes without notifying passengers who have a right to know where the drivers are going in advance so they...
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1.0
#1130259
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We went up to NYC from Baltimore on Friday am Oct 20 parking our car at the Penn Station parking lot. Coming back on Oct 22 the bus driver told us the bus would not be allowed to drive to Penn Station because of the Baltimore marathon. We were left off at the Horseshoe...
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1.9
#1118630
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I had a bus trip from Seattle to Portland leaving at 8:00am on 9/14/17. Unfortunately I missed the bus which lead to this email. I am a frequent customer of Bolt Bus services, and only seem to have this problem in Seattle (on 5th and Dearborn St.). Every time I am...
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2.0
I didn't like
  • Rude customer service
  • Driving staff relocating arrival and departure loction
#1100660
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BoltBus - Worst trip

BoltBus
#1071431
On 6/26/17 departed bus in downtown las vegas headed to onatario, calif. The smell was so bad literally made you nauseated , the odor was so strong literally smelled like a homeless camp, a 3 hour trip felt like 8 hrs , and no wonder bolt bus is owned by grey hound....
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BoltBus - Customer service

BoltBus
#1053813
1.5
Details
They are very rude and unwilling to help.. I am surprised they are still in business. Erma out of the Texas office is one of the worst customer service reps I have ever spoke with
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BoltBus - Disgusting smell urine for two hours

BoltBus
#1049649
2.7
Details
5/20 9AM BOLT from PHILA to NYC. Overwhelming stench of urine from the toilet. Happened on another recent bus. I use BOLT a lot, but will switch to the MEGAbus now.
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Boltbus Bus Service Review

BoltBus
#983076
2.6
Details
Took a round trip from D.C. To NYC and back. On both buses the outlets didn't work and the wifi didn't work. What's the point of using this company without that. You can't advertise amenities that you don't actually have.
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Customer service
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
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Staff
Value for money
Website
we waited for the bus, which was 2 Hrs late, & people were complaining, not knowing why? wish they would of called someone in the group, explaining what happened and when we should expect the bus to arrive. Than on the return way home from portland I noticed that I-5...
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5.0
I liked
  • Price
  • Usually the bolt bus has been on time
#1071922
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Every ticket should be a dollar because that's is all they're worth. Outlets? Yeah there are outlets in some of the seats. Working outlets? Nah, none of those. Clean the bus? Why would they do that, I'm pretty sure this built up dust I'm sitting next to is from 1985...
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1.0
#1055826
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BoltBus - DO NOT TAKE BOLT!!  HORRIBLE, RISKED PEOPLE'S LIVES, BROKR DOWN.
I am presently on this bus, and I urge people who are seeing this post to TO NOT TAKE BOLT unless they are suicidal. First, the bus left like 40 minutes late. Even though I called repeatedly and was given a different excuse each time, including how "the bus was en...
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1.0
I didn't like
  • Rude supervisor
  • Late arrival
  • Customer service department
#1049034
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My son and his friends were on there way to LA,Ca at the rest stop the driver was very rude he followed there around at the rest stop. He said they were about to smoke marijuana. Never seen smelled or anything of that nature. He said he has done it before so he know...
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Anonymous
Anonymous

Greyhound owns Bolt Bus.

1.0
#1048673
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Look on their Web site home page. "Bolt Bus Features" that they tout include Wifi and Plug-ins. I'm on Bolt Bus number 0871 on April 28, Boston to NYC, which has neither. Oh, and no AC today. 85 degrees in the cabin at least (an estimate). I sent them email asking for...
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1.4
#1040482
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Bought ticket to dayton from columbus on the 6th to return on the 7. I was not able to make the return. Policy has it that a ticket needing any sort of modification must be done " at least 24 hours prior to the end-time ". Clearly my ticket nor myself at any time was...
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#1031729
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1:30 pm DC to NYC bus did not show. My group of 5 women a%ivre at the bus line before 1:00pm. At 1:17pm a Bolt bus driver for the Newark NJ bus informed all passengers waiting that there was not going to be a 1:30pm bus to New York city. He also said we ahould call...
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1.5
#1013357
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