Product: Boltbus Bus Service Clear all filters (50 of 50 reviews match)
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BoltBus - Never on time

Scheduled time of departure was 6am. Bus driver did not arrive until 6:25 (such an inconvenience). This is my 3rd time taking Bolt Bus, they are never on time!
Product
Boltbus Bus Service
#1233336
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Bolt Bus is a scam, not to mention their horrendous customer service.I do not write reviews but after I was required to pay $50 - cash ONLY (that was emphasized over and over) for the tickets I had previously purchased, to the driver to get out of New York, for what I...
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1.0
Product
Boltbus Bus Service
I didn't like
  • Being forced to pay 50 cash for a ticket i already purchased
#1193034
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we waited for the bus, which was 2 Hrs late, & people were complaining, not knowing why?wish they would of called someone in the group, explaining what happened and when we should expect the bus to arrive. Than on the return way home from portland I noticed that I-5...
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5.0
Product
Boltbus Bus Service
I liked
  • Price
  • Usually the bolt bus has been on time
#1071922
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Every ticket should be a dollar because that's is all they're worth.Outlets? Yeah there are outlets in some of the seats. Working outlets? Nah, none of those. Clean the bus? Why would they do that, I'm pretty sure this built up dust I'm sitting next to is from 1985...
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1.0
Product
Boltbus Bus Service
#1055826
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BoltBus - DO NOT TAKE BOLT!!  HORRIBLE, RISKED PEOPLE'S LIVES, BROKR DOWN.
This is unacceptable and not only do I expect a full refund and then some, I will never ever take this company again. If you look up Bolt Bus reviews on Yelp, you'll see the same thing happened last week! Never thought I'd see the day I wish I'd taken a Chinatown bus!.
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Anonymous
May mckenzie

Bolt bus...first and last time...never again...you cannot schedule and have no drivers available...no reasons given...and left us in the cold waiting for over 40 minutes on ja...

1.0
Product
Boltbus Bus Service
I didn't like
  • Customer service department
  • Late arrival
  • Rude supervisor
#1049034
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I'm on Bolt Bus number 0871 on April 28, Boston to NYC, which has neither. Oh, and no AC today. 85 degrees in the cabin at least (an estimate). I sent them email asking for an explanation and they responded with "no refunds, read the disclaimers." I say to you, the...
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1.4
Product
Boltbus Bus Service
#1040482
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1:30 pm DC to NYC bus did not show. My group of 5 women a%ivre at the bus line before 1:00pm. At 1:17pm a Bolt bus driver for the Newark NJ bus informed all passengers waiting that there was not going to be a 1:30pm bus to New York city. He also said we ahould call...
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1.5
Product
Boltbus Bus Service
#1013357
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On February 14, 2017 SCHEDULE # 8262, LOS ANGLES TO LAS VEGAS I am on my way to Las Vegas ( Valentine's Day). The attendant Earl was very rude and unprofessional. He used profanity towards me Because someone sent me a singing happy telegram singing Happy Valentine's....
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3.5
Product
Boltbus Bus Service
I liked
  • Safe travels
  • Prices
I didn't like
  • Disrespectful drivers and assistants
  • Late arrival
#1008351
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Boltbus Bus Service Review

Took a round trip from D.C. To NYC and back. On both buses the outlets didn't work and the wifi didn't work. What's the point of using this company without that. You can't advertise amenities that you don't actually have.
2.6
Details
Customer service
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Boltbus Bus Service
#983076
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This is what happened with Bolt Bus. Your company left my son stranded in Seattle, your customer service reps are RUDE and actively ENGAGED me in argument, talked over me and wouldn't give my any service whatsoever. I have requested REFUNDS but frankly I want more. I...
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2.8
Product
Boltbus Bus Service
I didn't like
  • Rude driver
  • Inconsistent policies
  • Rude supervisor
#930049
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