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Unfortunately, I had an emergency on the day of travel and tried to reschedule my ticket. However, I was told that can only happen on the day of travel if it is done 3 hours prior to travel, and was told that it could not happen, and I would not be able to get a...Read more
I had to ride stand by, having missed my bus while filing a crime report with NYPD. The Bolt phone operator wouldn't allow the fact that an emergency was the reason for my being unable to be on my scheduled bus let me exchange my ticket. She was totally inflexible....Read more
On June 1, 2011, I was kicked off of a Bolt Bus going from Philadelphia to NYC because I had my service dogs (two mini-dachshunds weighing about 10lbs each) completely contained in their Sherpa travel bag that airlines approve for animal travel. I have been using Bolt...Read more
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